FAQ / Shipping & Returns
FAQ / Shipping & Returns
Shipping Information
How much does shipping cost?
Shipping costs are calculated at checkout based on your location. For example, domestic US shipping starts at approximately $5, while shipping to Australia and other international destinations will be higher. You’ll see the exact cost during checkout.
How long will my order take to arrive?
All prints are made to order by our fulfillment partner, Printful. Processing takes 2–5 business days. Once shipped, delivery typically takes:
• US: 3–7 business days
• Australia and International: 7–21 business days, depending on your location
Australian and international customers are responsible for any customs duties or taxes, which may apply.
Where do you ship from?
We ship worldwide through Printful, which has fulfillment centres in multiple locations (e.g., US, Europe, Australia). Your order will be printed and shipped from the centre closest to you to ensure faster delivery and lower shipping costs.
Returns & Refunds
What is your return policy?
We accept returns for prints that arrive damaged, defective, or incorrect within 14 days of delivery. Due to the custom nature of our prints, we do not accept returns for change of mind unless required by law (e.g., EU’s 14-day right of withdrawal). Australian customers are entitled to remedies under the Australian Consumer Law (ACL) if a print fails to meet consumer guarantees. For full details, see our Refund Policy.
How do I return an item?
Email us at info@robertdrimal.com within 30 days of delivery with your order number, a description of the issue, and photos of the damaged or incorrect item. We’ll provide return instructions, including the shipping address (typically to Printful). We cover return shipping costs for defective items or those that fail to meet ACL consumer guarantees.
Sizing & Pricing
What sizes are available, and how much do they cost?
Our prints come in the following sizes (all measurements are approximate):
• 8”×10” (20×25cm): $65
• 11”×14” (28×36cm): $85
• 16”×20” (40×50cm): $100
• 18”×24” (46×61cm): $150
Print Care
How should I care for my print?
To keep your print looking its best:
• Handle with clean hands to avoid smudges.
• Frame behind glass to protect from dust and UV light.
• Avoid direct sunlight to prevent fading over time.
• Keep away from high humidity areas to maintain the paper’s quality.
Custom Orders
Do you offer custom commissions?
Yes, I create custom pastel portraits upon request. Whether it’s a portrait of a loved one, a pet, or a special subject, I’d love to bring your vision to life. Email me at info@robertdrimal.com to discuss your idea and get a quote. Note that custom orders are non-returnable unless they fail to meet consumer guarantees under the ACL.
General Questions
What makes your prints special?
My black and white pastel artwork captures the raw emotion and essence of iconic figures, animals, and spiritual themes, often with a bold splash of colour. Each print is produced with gallery-quality materials by Printful, ensuring a piece that lasts.
How can I contact you?
For any questions or inquiries, email me at info@robertdrimal.com or visit our Contact page. I’m here to help!